FAQ

How do the Eczema Mittens work?
Eczema Mittens act as a protective barrier between your fingernails and skin while you sleep to prevent unconsciously scratching and causing damage to your skin. They feature soft, padded silk mittens that are gentle on the skin and last 8-12 months. The open body design ensures you can't accidentally remove them during sleep.

What's special about the Eczema Mittens compared to regular gloves?
Regular gloves have several drawbacks for nighttime protection:
- They can easily fall off or be removed during sleep
- The material may be abrasive and cause friction burns on skin
- They often need frequent replacement since fingernails can easily break holes through it
The Eczema Mitten addresses these issues with its secure design, gentle smooth and silk mittens, and durable construction built to last 8-12 months.

Is it only for arms/hands?
No, the Eczema Mitten protects your entire body, such as face, neck, belly or even legs - anywhere that you scratch with your fingernails really. When scratching with the smooth silk mittens, it greatly reduces damage caused.

Will the Eczema Mittens be too hot at night?
No, both our cotton and tencel mittens are breathable and loose-fitting, ensuring you stay cool and comfortable at night, even without air-conditioning. If you prefer the maximum comfort, tencel is 3x more moisture-wicking and breathable than cotton.

Can the Eczema Mittens be used during the day?
While primarily designed for nighttime use, the Eczema Mittens can also be worn during the day, when you don't need to actively use your hands - for example when watching TV. 

Are the Eczema Mittens suitable for sensitive or broken skin?
Yes, the Eczema Mittens are designed with sensitive skin in mind. The cotton and Tencel materials are gentle, and the mittens are free from harsh dyes or irritants. The soft, padded mittens provide a protective barrier without causing further irritation.

Is it suitable for other skin conditions that cause itching?
Yes, as long as you scratch your skin unconsciously at night, the Eczema Mitten can help. It is effective for a variety of conditions like Eczema or TSW that cause itchy skin and scratching.

Can I use moisturizer and wet wrap with the Eczema Mittens?
Absolutely! Using a moisturizer before putting on the Eczema Mittens can enhance their effectiveness during wet wrap therapy. Moisturizing helps soothe the skin, while the mittens provide a protective barrier to prevent scratching.

How long do the Eczema Mittens typically last?
With proper care, you can expect the mittens to last between 8-12 months before needing replacement. The durable construction and high-quality materials ensure they can withstand regular use and washing.

Do both cotton and tencel have silk mittens?
Yes, both the cotton and tencel versions feature the same soft, padded silk mittens for comfort and protection. The difference is in the sleeve material.

What's the flip-open mittens feature?
The flip-open mittens are exclusive to the tencel version. They allow you to free your hands when needed without fully removing the mittens, then easily close them back for protection. It takes effort to flip open and can't be accidentally flipped open, so don't worry about accidentally opening it to scratch your skin.

Are the Eczema Mittens effective for individuals with long nails?
Yes, the padded design ensures effectiveness even for those with long nails. The soft, cushioned material provides an extra layer of protection, while the durable construction resists wear and tear.

What if I accidentally remove the mittens while sleeping?
The cardigan style design makes it difficult to accidentally remove the mittens at night. For a small minority who manage to accidentally remove it at night, try wearing the mittens underneath your sleep shirt/pyjamas.

Can I machine wash the Eczema Mittens?
Yes, the Eczema Mittens are machine washable with regular detergent. They can be tumble dried or sun-dried.

Does it Reduce Itching?

Eczema Mittens are a piece of protective clothing, and as such cannot reduce the itchiness or your existing condition.

How do I remove stains on the mittens?
For stubborn stains, soak the mittens in a baking soda solution (2 parts baking soda to 1 part water) for 30 minutes before washing normally.

Why are the Eczema Mittens only available in white?
White mittens make it easier to notice when they need washing. Some people may also be allergic to color dyes, so we've chosen to keep the mittens dye-free.

What are the differences between Tencel and Cotton? Which is better?
Both Tencel and Cotton are effective, but Tencel has some advantages:
- 3x more breathable than cotton for better comfort especially on warm nights
- More moisture-wicking to keep skin dry
- Features convenient flip-open mittens

- 20% thicker mittens to for better protection
Tencel is a premium option at a higher price point ($200 for single, $320 for bundle of 2) compared to Cotton ($100 for single, $160 for bundle of 2).

What are the prices for EczemaMitten?
- Single (1 piece) Cotton: $100
- Single (1 piece) Tencel: $200
- Bundle of 2 Cotton (20% off): $160
- Bundle of 2 Tencel (20% off): $320

Which size should I choose?
Choose your size based on your wingspan, which is usually the same as your height:
- Kid (100-140cm), in 10cm increments
- XS (140-150cm) / 4'6" to 4'9"
- S (150-160cm) / 4'9" to 5'2.5"
- M (160-170cm) / 5'2.5" to 5'6"
- L (170-180cm) / 5'6" to 5'9"
- XL (180-190cm) 5'9" to 
If you are extremely overweight, we recommend sizing up by 1 size for a comfortable fit. For example, for 80kg, 155cm, choose size M instead of size S.
The size guide is available on our website during the ordering process.

What if I want different sizes in the Bundle of 2?
Our website only allows selecting the same size for the Bundle of 2. If you need different sizes, please make an order first, then contact us via WhatsApp or Email after placing your order. We'll be happy to accommodate your request.

What are the shipping options?
- For Singapore:
- Standard: 1-2 working days ($4)
- Same-day delivery: Order before 6pm ($20)
- For the rest of the world: 7-14 working days depending on the country. 

What are the shipping rates for overseas?

Each mitten weighs approximately 0.25kg, and the cost to ship is SGD$10 / USD$7 for every 0.25kg.

1 mitten: SGD$10 / USD$7

2 mittens: SGD$20 / USD$14

3 mittens: SGD$30 / USD$21

Is same-day delivery available outside Singapore?
No, same-day delivery is only available for orders within Singapore placed before 6pm. For all other countries, the fastest shipping option is 4-17 working days.

What payment methods do you accept?
- International customers: Debit/Credit Cards, ShopPay, PayPal, Apple Pay, Google Pay
- Singapore customers: All of the above + PayNow, GrabPay/PayLater, Atome, ShopeePay
- Malaysia customers: DuitNow available. Please contact us via WhatsApp for details.

Are installment plans available?
Installment payments are only available for Singapore customers via Atome or GrabPaylater. Installment options are not currently supported for other countries.

What is your 7 day money back guarantee?
We offer a 7-day return window after you receive them. Try the mittens for 7 days, and if you're unsatisfied with it, you can return them for a full refund within 7 days of delivery. This allows you to try the mittens risk-free. The 7-day period begins upon receipt of the mittens, not from the ship date.

What is the 6 months no break guarantee?
In addition to the 7-day return policy, we offer a 6-month warranty. If your Eczema Mitten breaks due to scratching within 6 months of purchase, we will send you a free replacement. Do note that the guarantee only applies to the mittens and not the sleeves, and only if all three layers of the mittens (e.g. 2 silk + 1 cotton/tencel) fully breaks or has a hole from scratching. If the mittens break due to intentionally cutting or poking, the guarantee will not hold.

How do I change the shipping address for my order?
Please contact our customer support team as soon as possible via WhatsApp or email if you need to update your shipping address. We'll do our best to modify the address if the order hasn't shipped yet.

Do you ship worldwide?
Yes, we ship Eczema Mittens worldwide to every country via Singapore Post. During checkout, enter your address to calculate shipping costs and estimated delivery time to your location. If you don't see your country listed, please contact us for assistance.

How can I contact customer support?
You can reach our customer support team via WhatsApp at https://api.whatsapp.com/send?phone=6588895607. We're here to assist you with any questions, concerns, or order modifications. Alternatively, you can email us at contact@eczemamitten.com

How do I purchase the Eczema Mittens?
Eczema Mittens are available exclusively through our website. Click our website link to order: https://eczemamitten.com/#shopify-section-template--16750260879602__1663558218dad462a0

If the size doesn't fit, can I exchange it?

Yes, we offer free exchanges and will cover the shipping costs.